Frequently Asked Questions
Everything you need to know about our premium ingredients and delivery.
How do you ensure the freshness of your products?
We use temperature-controlled packaging and rapid shipping methods to ensure that every 'Hi Proof' item arrives at your door in peak condition.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, we only ship within the continental United States to maintain the quality and safety standards of our food products during transit.
Are your products organic or non-GMO?
We prioritize clean labels. Most of our catalog is non-GMO and sourced from organic farms; specific certifications are listed on each individual product page.
How can I track my order?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.