Returns & Exchanges

At Hi Proof, we stand behind the quality of our premium ingredients and pantry staples. If your order doesn't meet your expectations, we offer a 30-day return window for unopened products to ensure your complete satisfaction.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and a brief explanation for the return.

• 2.
  Prepare the Package

  Ensure items are unopened and in their original packaging; place them securely in a shipping box with your original packing slip.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided by our team and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the items, we will process your refund to the original payment method within 5-7 business days.